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| Sep. 02, 2010 | BROWSE |
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What is a Dutch auction? The Dutch auction system enables sellers to offer multiple ad spots within a single auction. They can only be used to list multiple identical placements on the same domain. For example, offering a series of six 125 x 125 Ad Spots or a rotating banner/s. If the placements are static, ad spots must appear together in the one location with equal visibility. Sellers are not allowed to impose preferential conditions such as "the highest bidder gets first choice". Basically, all spots must be equal in terms of buyer exposure. How do Dutch auctions work? If a seller has say 10 ad spots/rotations to sell, they can be listed in a single auction. Buyers can bid for the ad spots or, if the seller has selected it, the buyer can use the buyout option. If we assume the start bid is $1.00:- Scenario 1 Bidder A bids $1.00 for 5 spots Bidder B bids $1.00 for 4 spots
Bidder A bids $1.00 for 5 spots Bidder B bids $1.00 for 4 spots Bidder C bids $1.00 for 3 spots
Bidder A bids $1.00 for 5 spots Bidder B bids $1.00 for 4 spots Bidder C bids $1.00 for 3 spots (Assigned one @ $1.00, so Bidder C bids $2.00 for 2 spots) Should the auction close at that point the following are assigned:- Bidder A 3 spots @ $1.00 Bidder B 4 spots @ $1.00 Bidder C 1 spots @ $1.00 Bidder C 2 spots @ $2.00 Can I edit my auctions? Yes. You may edit your listing up until
the first bid has been placed. Once a bid has been made, you may only
edit the description. To edit your listing, while logged in click on the "Edit Auction" link on your auction page. Click the Proceed button to save any changes. What are the Fees? To see a list of site fees click HERE. How do I sell? The steps below will guide you through our selling process: 1. Register for a Bidswamp account. 2. Register an account with PayPal. For your protection, we only accept payment via PayPal. 3. Click “Sell” on the navigation bar. 4. If you have a store set up with subscription enabled you will have the option of listing the item within the site, your store or both. 5. The listing process is split into six steps:
Managing your Listings
You can manage your listing in your Member’s Area. There you may view Open Auctions, Items with Bids/Offers, Scheduled Auctions, Closed Auctions, Drafts, Sold Items, Invoices Sent, Fees Calculator, your Prefilled Fields. You may even exclude specific Users from participating in your auctions and suggest categories to Bidswamp in the Member’s Area. Remember to always respond to questions from potential buyers. Sold Items – what to do next?You can send the Buyer an invoice by clicking “Send Product Invoice”. Once the Buyer makes payment respond promptly through the Message Board (found next to the listing under the “Sold” section of your Member’s Area) and arrange with the Buyer for placement of their advertisement in accordance with the terms of sale. If the Buyer has not paid within the required time, contact the Buyer directly through the Message Board or via email (the Buyer’s email is disclosed at the Message Board). Leave Reputation comments for the Buyer. You may do this upon receiving payment or wait until the end of the contract period. How can I better promote my auction?
What can I sell at Bidswamp? Ad
Space for placement of advertisements in the form of banners (including skyscrapers, leaderboards, rectangles, popups, buttons, popunders,
interstitials) and text links on your website
page/s, emails, newsletters, RSS feeds etc. Ad Space may be sold for a set period of time (Cost Per Time). For example $200 for a period of one month. Alternatively, the Pay Per Event category may include Ad Space offered on any the following cost bases:
How does Fee Evasion and Unfair Practices work? Certain practices resulting in fee evasion and unfair advantage undermine the fairness of the Bidswamp marketplace. As a result, you must not:
What links are permitted within listings?
What terms can Sellers stipulate? Remember to state all the terms of sale in your description including Advertisement requirements for the Ad Space such as:
What are the Seller's content restrictions? Listings and inventory in which the Ad Space is found must be:
What are Bidswamp's prohibited practices? Certain practices undermine a level playing field and trust within the Bidswamp marketplace. Accordingly, you must not:
What happens if Sellers breach? To avoid unintentionally breaking rules, we strongly advise you read our Terms of Use and Listing Policy before listing Ad Space. If you breach the listing rules, then in addition to other rights, Bidswamp may take any of the following actions:
How do Sellers complete a transaction? When a Buyer wins an auction, Sellers must complete the transaction. For Ad Space sold on a performance basis for example Pay Per Click Through, Sellers must provide the Buyer with logs/data in accordance with agreed terms. If there are no agreed terms, Sellers must provide Buyers with this information upon each request for payment. We recommend Buyers monitor/compare logs with analytical data/logs provided. Sellers are not required to complete the transaction if the Buyer does not pay or if they do not comply with requirements stated within the auction listing. This applies where the Buyer failed to have their advertisement approved prior to making the purchase or if Sellers cannot authenticate the Buyer's identity. If a Buyer is not satisfied with the performance of the contract, they may leave negative feedback. How do I contact the Buyer? Once your Ad Space has been purchased,
you can find the Buyers' full name, address and email address by
entering the Message Board of the auction. The message board is located
within the member’s area, in the “Sold Items” section on the far right
of each auction. Previously sent and received messages are found on the left sidebar of the member’s area. You can request us to provide the Buyers' telephone number by emailing us at disputes@bidswamp.com. The Buyers' information can only be used in accordance with our Privacy Policy. When should Sellers leave feedback? We recommend Sellers do not leave
Reputation Comments or Ratings for a transaction until after the
Contract Period comes to an end. What if the Buyer doesn't pay? The Process & what we will doThe purpose of our dispute process is to open up dialogue between you and the Buyer in order to enable you to resolve the dispute between yourselves. Make sure you keep a copy of all correspondence and file notes of your telephone conversation(s) with the Buyer.To start the resolution process: 1.Email the Buyer If a Buyer does not pay after seven (7) days or within a period defined in your item description, contact them via the message board or via email. Most problems can be resolved by direct communication. Remember that the Buyer may still be having its banner developed or might be having an emergency or eperiencing computer problems. 2.Telephone the Buyer If you do not receive a positive response, we will give you the Buyer’s telephone number upon your request if you wish to contact them by telephone. Please note that we will also provide the Buyer with your telephone number at the same time. Request the Buyer’s telephone number at disputes@bidswamp.com. The Buyer’s information can only be used in accordance with our Privacy Policy. 3.Contact Us If the buyer does not pay within seven (7) days of you contacting them, then you may advise us of this fact at disputes@bidswamp.com. Please provide us with copies of all emails and communications with the Buyer (including all email text and headers). 4.We contact the Buyer We will contact the Buyer and give them an opportunity to respond within seven (7) days. 5. Tell us of the outcome Dispute Resolved Tell us if the dispute has been resolved so we may stop taking action against the Buyer. Please note the dispute cannot be reopened once it has been closed in our system. No agreement If the Buyer does not respond to us and you confirm to us that you have not been able to reach an agreement with the Buyer within seven (7) days, we will record a non payment strike against the Buyer’s account. This will enable us to take any of the following actions:
You will receive a credit for your Final Value Fee and we may waive the listing fees to enable you to re-list your Ad Space. Credits will be issued within seven (7) days. If you require a refund instead of credits, you will need to notify us of this fact by email. Remember to provide us with copies of all emails and communications with the Buyer (including all email text and headers). Extension of time Advise us if you and the Buyer have agreed to extend the time for compliance. We will suspend all action against the Buyer until that time. Please note however that all cases will close in our system after 60 days of first notifying us about the dispute and cannot be reopened after that date. 6.Time Limit NOTE: If we do not receive notice from you about the outcome of your dispute within 60 days of first notifying us about the dispute, then we will automatically close the dispute in our system and no action will be taken against the Buyer. Once closed, the dispute cannot be reopened in our system. 7. Leave Feedback You are free to leave reputation rating and comments for the Buyer based on your experience. 8.Report Fraud If you suspect that a Buyer has engaged in fraudulent activity, then report the details to us at security@bidswamp.com. What we don’t doAs we are not involved in and therefore not a party to any transactions that take place at the Website, we cannot force a party to settle a dispute or force them to comply with their obligations to you. We do not provide mediation or collect payment. We are not responsible or liable for any disputes between the Seller and the Buyer. All disputes must be resolved by Sellers and Buyers between themselves.We therefore encourage you to try to resolve your dispute directly with the Member involved. If you cannot resolve the dispute with the other Member, you may wish to seek alternative avenues such as using independent online dispute resolution processes, contacting the police, consumer fair trading authority or obtaining legal advice. The Buyer has lodged a dispute against me? If a Buyer has lodged a dispute through
Bidswamp, then we will notify you of the dispute by email. You will
have seven (7) days to respond to us and the Buyer. Here are some examples of how you can respond to us and the Buyer:
If you do not respond to us within seven (7) days and the Buyer notifies us that no agreement has been reached between yourselves, then we will record a non performance strike against your account. This will enable us to take any of the following actions:
Dispute resolved If the Buyer advises us that the dispute has been resolved, then we will cease any further action against you. The Buyer may leave reputation comments and ratings on your profile depending on the Buyer’s satisfaction of your performance. No agreement If the Buyer advises us that you have not been able to resolve the dispute, then we will notify you of the Buyer’s advices and you will have seven (7) days to respond if you disagree with the Buyer’s comments. After the seven (7) days, we may take any action we deem appropriate including the same action as if you had not responded to us (see No Response from You above). Extend Time If the Buyer advises us that it has agreed to extend the time for compliance, then we will suspend our action against you until that time. Time Limit If we do not receive notice from the Buyer about the outcome of your dispute within 90 days of the Buyer first notifying us about the dispute, we will automatically close the dispute in our system and no action will be taken against you by us. Once closed, the dispute cannot be reopened in our system. What payment methods can Sellers accept? For the protection of our members, Sellers can only accept online payments via the following payment gateways.
Sellers may also accept the following offline payments.
How do Sellers choose different payment methods? Sellers have the ability to choose a payment method when creating a listing. Once a listing is live you may select and deselect which Direct Payments and Offline Payments you choose via the edit auction page. Make sure you click the “Proceed” button after making any changes. What is standard and proxy bidding? Standard bidding is the most common way to bid on an item, and is exactly the same as the process used in real-world auction rooms. You bid the minimum amount required to outbid the current high bidder. A Proxy bid means that you bid an amount that is higher than necessary. Bidswamp will raise your actual bid to the minimum necessary, but will retain your maximum. If someone attempts to outbid you, the system will automatically place additional bids on your behalf up to the value of your proxy bid. This means you can stay on top of bidding without having to be present. However, at all times you will only pay the lowest required bid should you win the auction. For example, if your current bid on the auction is 50 and you placed a proxy bid of 200. Should you remain the only bidder you will win the item for 50. However should the item receive other bids the site will automatically re-bid for you (up to 200) to ensure you remain in the lead. Placing a standard or proxy bid:
What is "Buy Out"? Some sellers allow items to be purchased
instantly at a fixed price, regardless of any auction bidding that has
taken place. This feature is called Buy Out. You will see the Buy Out logo in item listings that offer it. The Buy Out price will be stated directly below the Buy Out logo under the item's primary image. 1. To purchase an item with Buy Out, click on the Buy Out logo. 2. You will be taken to a confirmation page showing the Buy Out price and payment methods for the item. Click proceed if you are happy to continue. 3. Your purchase will now be confirmed and you will be able to pay the seller. What is "Make Offer"? Some sellers allow potential buyers to
make offers on items to avoid having to wait for the auction to end. If
a Seller is open to accepting offers, the "Make Offer" logo will be
displayed on the item listing. To make an offer: 1. Click on the "Make Offer" icon. 2. On the Make Offer page, enter the amount you would like to offer. 3. Click Proceed to continue. You will be notified if your offer is not within the Seller’s range, in which case you may increase the amount and place another offer. Once the amount is within the Seller’s range, your offer will be confirmed and submitted to the Seller. 4. The Seller may accept or reject your offer. Can I watch auctions through my account? The auction watch feature allows you
keep track of auctions through your member's area. You can watch any
auction by clicking on the “Watch this Item” link on any auction page. How can Buyers contact a Seller? Upon winning an auction, Buyers can find
the Seller’s full name, address and e-mail by entering the Message
Board of the auction. The message board is located within the member’s
area, in the “Won Items” section on the far right of each auction. Previously sent and received messages are found on the left sidebar of the member’s area. You can request us to provide the Seller’s telephone number by emailing us at disputes@bidswamp.com. The Seller’s information can only be used in accordance with our Privacy Policy. When should Buyers leave feedback? We recommend Buyers to leave Reputation Comments or Ratings only after the Contract Period has comes to an end. What if the Seller doesn't perform? Seller refuses to complete the transaction but I received a refund or have not paid yet. If the Seller has contacted you refusing to complete a sale and you have not sent payment or you have received a refund, report the Seller to us. Please include a copy of the Seller’s emails (including both text and the email headers). We will investigate the circumstances and take action against the Seller if appropriate. We are unable to advise you of the result due to privacy reasons. You are free to leave Reputation Rating and comments for the Seller based on your experience. I am not satisfied with the Seller’s performanceThe purpose of our dispute process is to open up dialogue between you and the Seller in order to enable you to resolve the dispute between yourselves. Make sure you keep a copy of all correspondence and file notes of your telephone conversation(s) with the Seller.1. Email the Seller If a Seller does not provide the Ad Space within the required time, or if you are unsatisfied with the Seller’s performance of the contract, contact them via the message board or email. Most problems can be resolved by direct communication. Remember that the Seller might be having an emergency or experiencing computer problems. 2. Telephone the Seller If you do not receive a positive response, we will give you the Seller’s telephone number upon your request if you wish to contact them by telephone. Please note that we will also provide the Seller with your telephone number at the same time. Request the Seller’s telephone number at disputes@bidswamp.com. The Seller’s information can only be used in accordance with our Privacy Policy. 3. Contact Us If the Seller does not respond within seven (7) days of you contacting them, then you may advise us of this fact at disputes@bidswamp.com. Please provide us with copies of all emails and communications with the Seller (including all email text and headers). 4. We contact the Seller We will contact the Seller and give them an opportunity to respond within seven (7) days. 5. Tell us of the outcome: Dispute Resolved Tell us if the dispute has been resolved so we may stop taking action against the Seller. Please note the dispute cannot be reopened once it has been closed in our system. No agreement If the Seller does not respond to us and you confirm to us that you have not been able to reach an agreement with the Seller within the seven (7) days, we will record a non performance strike against the Seller’s account. This will enable us to take any of the following actions:
depending
on what we believe is appropriate in the circumstances. We are unable
to advise you of the result due to privacy reasons. Remember to provide us with copies of all emails and communications with the Seller (including all email text and headers). Extension of time Tell us if you and the Seller have agreed to extend the time for compliance. We will suspend all action against the Seller until that time. Please note however that all cases will close in our system after 90 days of first notifying us about the dispute and cannot be reopened after that date. NOTE: If we do not receive notice from you about the outcome of your dispute within 90 days of first notifying us about the dispute, then we will automatically close the dispute in our system and no action will be taken against the Seller. Once closed, the dispute cannot be reopened in our system. 6. Leave Feedback You are free to leave Reputation Rating and comments for the Seller based on your experience. 7. Report Fraud If you suspect that a Seller has engaged in fraudulent activity, report the details to us at security@bidswamp.com. What we don’t doAs we are not involved in and therefore not a party to any transactions that take place at the Website, we cannot force a party to settle a dispute or to comply with their obligations to you. We do not provide mediation or collect payment and are otherwise not responsible or liable for any disputes between the Seller and the Buyer. All disputes must be resolved by Sellers and Buyers between themselves.We therefore encourage you to try to resolve your dispute directly with the Member involved. If you cannot resolve the dispute with the other Member, you may wish to seek alternative avenues such as using independent online dispute resolution processes, contacting the police, consumer fair trading authority or obtaining legal advice. The Seller has lodged a dispute agains me? If a Seller has lodged a dispute through
Bidswamp, then we will notify you of the dispute by email. You will
have seven (7) days to respond to us and the Seller. Here are some examples of how you can respond to us and the Seller:
If you do not respond to us within seven (7) days and the Seller notifies us that no agreement has been reached between yourselves, then we will record a non payment strike against your account. This will enable us to take any of the following actions:
Dispute resolved If the Seller advises us that the dispute has been resolved, then we will cease any further action against you. The Seller may leave reputation comments and rating on your profile depending on the Seller’s satisfaction of your performance. No agreement If the Seller advises us that you have not been able to resolve the dispute, then we will notify you of the Seller’s advices and you will have seven (7) days to respond if you disagree with the Seller’s comments to us. After the seven (7) days, we may take any action we deem appropriate, including the same action as if you had not responded to us (see No Response from You above). Extend Time If the Seller advises us that it has agreed to extend the time for compliance, then we will suspend our action against you until that time. Time Limit If we do not receive notice from the Seller about the outcome of your dispute within 60 days of the Seller first notifying us about the dispute, then we will automatically close the dispute in our system and no action will be taken against you by us. Once closed, the dispute cannot be reopened in our system. How do I register for a Bidswamp account? To create an account, click the “Register” link on the navigation bar. When registering, you will be asked to complete a short form which includes standard information. Mandatory fields include:
Please read our Privacy Policy to see how we use this information. Click the Register button at the bottom of the form to complete your registration. A confirmation e-mail will be sent to you where you will be asked to follow a link in order to activate your account. You will then be able to log in to your Bidswamp account. Should you encounter any registration difficulties please at admin@bidswamp.com. What happens if I breach any terms or policies? When
a Member breaches our Terms of Use or any of our Policies, we may take
any action available to us including without limitation the following:
What is the Reputation/Feedback system? The Reputation rating system is an integral part of creating and maintaining trust among Members. Every Member of Bidswamp has a Reputation Profile. When you enter into a transaction over Bidswamp, the other Member may leave a comment and a rating on your Reputation Profile for that particular transaction. This enables future Buyers and Sellers to determine what to expect when dealing with you. For each transaction that takes place, the buyer and seller can award each other a star rating from 1 to 5:
You can see full details of your reputation and the comments you have received in your Members' Area. Wherever a user id appears, the reputation for that user is also shown. You should leave honest and helpful comments to promote trust and integrity in the Bidswamp marketplace. We recommend that you do not leave Reputation Comments or Ratings for your transaction until after your Contract Period with the other Member comes to an end. If a Member receives unacceptable and/or repeated negative comments and ratings then we may take any action we deem appropriate against that Member. Please refer to the “What happens if I breach any terms or policies?” question above. Leaving Comments for Other Users 1. After you have completed a transaction, go to your Members Area section sidebar, and click on the Leave Comments link. You will see a list of auctions for which you need to leave comments. 2. To leave a comment, click on the Proceed link to the right of the auction. 3. Select a suitable star rating (from 1 to 5), and enter any comments you would like to leave about the transaction. 4. When you are finished, click on Leave Comments. 5. Your rating and comment is recorded against the member’s reputation/profile immediately. For more information about the Reputation System, please refer to the Terms of Use. How do I use my member's area? Introduction After logging in, you will have access to the secured Member’s Area (via the “Member’s Area” tab on the blue navigation bar). This gives you access to all of the main functionality of the auction system. The main areas of member’s area functionality are located in the sidebar, including: Summary - a brief summary of your auction activity. Messaging - sent and received private messages. Bidding - this section gives you an overview of auction activity. Selling - manage your selling activities. Reputation - view feedback you have given and received for each item bought or sold. About Me - create your own "About Me" page, to enable other members to find out a little more about you and your interests. This can be disabled at any time. My Store - setup and configure your own "store" - a private shop where only your items are listed. My Account - view and modify your account details and carry out other administrative tasks. Messaging This section allows you to read, delete and reply to messages. Click on Received or Sent to see a list of your messages. To read a message, simply click on the "To" or "From" user ID and the message will load for you. To delete a message/s, select the checkbox of the message you wish to delete and click the “Proceed” button. Sending Messages You can send private and public (unless disabled by the seller) messages to sellers from all item listings: 1. Scroll down the listing until you find the "Ask Seller a Question" section. 2. Enter the question you would like to ask, and select whether you want it to be private or public (visible to other users). 3. Click Submit to send the message. You can see all of your sent and received messages in your Members Area, under Messaging. Bidding The Bidding section provides you with an overview of the items you have bid on, lists items you have won, outstanding invoices and items you are watching. The Bidding section also provides access to your Favourite Stores list. Managing & Placing Bids Bidswamp allows you to purchase items in several ways:
Won Items The Won Items section allows you to see all of your recent purchases and bids at a glance. Recently-purchased items are then individually listed with their payment status. When you are ready to pay for the item, simply click on Pay With Direct Payment. This will take you to a payment screen enabling you to choose your preferred payment method and make an instant payment for your item. Once you have completed payment, the payment status for the item will be updated in the Won Items table. Invoices Received The bidding section of the Member’s Area also allows buyers to see their current invoices. Watched Items If you would like to track the progress of an auction, you can choose to watch the auction. In every item listing, you will see a Watch This Item link. To add the auction to your Watched Items list, simply click on this link. To view your Watched Items list, go to the Watched Items section within your Members Area. Favorite Stores Bidswamp allows users to operate their own stores within the auction site. Selecting a store as a favourite allows you quick and easy access to it directly from your Members' Area, without having to search for it. 1. To access a complete list of stores or to search the store directory, click on the stores link on the blue navigation bar. 2. At the top of each store's home page, there is an Add To Favourites link. Click this to add this store to your Favourite Stores. To see a list of all of your favourite stores, go to Members' Area / Bidding / Favourite Stores. Keyword Watch The Keyword Watch feature notifies you of newly listed auctions which contain keywords you have chosen. For example if you are looking to advertise in a cosmetic surgery website you could enter keywords related to this topic from your Members Area under “Keyword Watch”. Each time a new auction is listed containing those keywords you will be notified via email. Managing Your Listings You can manage all of your listings from the Selling section of the Members' Area. The Selling Totals section provides a simple summary of the number of items at each selling status. Open The open view shows all Ad Space you currently have listed in active auctions. You can sort the items in the Open Auctions table by clicking on the arrowheads by each column heading. Items with Bids/Offers The Items with Bids/Offers view shows items you are currently selling that have bids or offers on them. Scheduled The Scheduled view shows auction listings you currently have which are scheduled to start. Closed The Closed view shows all of your closed auction listings. Drafts The Drafts view shows all of your saved draft auction listings. Sold The Sold view shows all of your sold auction items. Invoices Sent The Invoices Sent view shows all of your current sent invoices. Fees Calculator The Fees Calculator allows you to calculate the listing fees for an item before you create the listing. Simply select the fees that will apply to your listing and click Proceed. Note that this calculator excludes the end of auction fee as this is variable and depends on the final selling price. Prefilled Fields Regular sellers may find that they have certain fields which require the same data. The Prefilled Fields page allows this information to be saved and automatically populated into your auction listings.
Blocked Users If you wish to block certain users from bidding on your items, you can add their usernames to this page. Click on the Add User link to block a user. You can also specify the reason you have blocked them, and blocked users can be removed (unblocked). Reputation Your reputation provides an indicator of how much trading you have done on the auction site and allows other buyers and sellers to get an idea of your trustworthiness and experience. For each transaction that takes place, the buyer and seller can award each other a star rating from 1 to 5: 1 star: Very poor - Your reputation is reduced by 1 2 stars: Poor - Your reputation is reduced by 1 3 stars: Neutral - no change to your reputation 4 stars: Good - Your reputation is increased by 1 5 stars: Excellent - Your reputation is increased by 1 Wherever a user id appears, the reputation for that user is also shown. Click on the reputation rating to see full details of that user's reputation. You can see full details of your reputation and any comments you have received in the Members' Area. About Me The About Me facility enables users to provide a little information about themselves to other users. For business users, this might be information about their business. Personal users might want to provide some information on their hobbies and interests - especially if they are the main reason for their auction activities. You can set up an About Me page like this: 1. Click on the “view” link under the About Me heading within the Member’s Area. 2. Make sure to enable the About Me page by selecting the checkbox. 3. Enter some suitable information into the text field. Use the toolbar at the top of the text area to format your text. You can also include hyperlinks - just click on the symbol and enter the target URL and the link text. Links must not be in conflict with the Listing Policy. 4. When you have finished, click on the Proceed button to save your About Me page. You will now see an additional icon appear alongside your user id. Anyone who clicks on the About Me logo will be taken to your About Me page. How do stores work? The Bidswamp auction system allows sellers to operate their own private Stores. Sellers can customise the store's appearance, categories and include detailed information about their business and inventory. By default users' store subscriptions are disabled. Enabling stores is simple, instant and allows users to choose between five kinds of stores:
Setting Up A Store - Subscription Setup 1. Go to the My Store section within the Member’s Area and select Subscription Setup. 2. At the top, you will see a summary of your store subscription status, showing subscription payment dates and the number of items presently listed. If you have not had a store before, the Store Status will be Disabled. 3. To setup a store, ensure the Enable Store check box is checked. 4. Select the type of store you wish to operate 5. Click Proceed to activate the store and confirm your choices. 6. You will be taken back to the Subscription Setup in My Store. Above the check box, will appear “Please click [ here ] to fill these fields”. You will need to click on the ‘here’ link and fill in necessary details then click proceed. 7. Your store is now set up and ready for use, although you should probably consider adding some further information using the Main Settings, Store Pages and Custom Categories sections, which are explained below. Main Settings The Main Settings section allows you to customise your store and provide information about the kind of items you offer for sale. There are five fields you can populate (all are optional):
Store Pages The Store Pages section allows you to provide additional information about your store, including details of your special offers and advertisement requirements. All of these sections can be updated at any point and changes made will immediately be applied to your store.
Custom Categories All items are placed in a category of your choice when listed in an online auction or as a store item. Within your own store you can choose which categories are available and you can create your own custom categories. Please note that custom categories can only be used for Store-only listings - if you would like to list your item in the main site as well as in your store, you must use the standard categories that are available. Setting Up A Custom Category 1. To setup a custom category, go to the My Store / Custom Categories section of your Members' Area. 2. Enter the name of your category into the Add Category field, then click the Save Changes button. You can add as many categories as you need. 3. When you have finished adding new categories, click the Generate Categories button. 4. To update the changes, this text will appear in a yellow box: You have made changes to your category structure, please update those changes by clicking [ HERE ] when you have finished. Click the "here" link to complete the process. Selecting Categories For Your Store If you don't wish to create custom categories you can choose to restrict the standard categories that are available in your store instead. 1. In My Store / Custom Categories section of your Members' Area, scroll down to the Store Categories 2. Select the categories you would like to use by clicking on them (hold down the Ctrl key at the same time for multiple selections) 3. Click on the -> button to add these categories to your store. Selecting your own categories will automatically mean that only these categories are available within your store. Listing Items for Sale in Your Store See "How do I sell?" FAQ above. Viewing Your Store 1. To view your store, click on the Stores link on the main navigation bar: 2. Type the name of your store into the Store search box. 3. Click on your store's name to enter it. How do I manage my account? In the My Account section of your Member’s Area, you can manage all aspects of your account including:
Personal Information The Personal Information section allows you to view and edit your personal details. The information on this page is exactly the same as the information you provided when you registered as a member. If making any changes, be sure to click on the Update button at the bottom of the page to save your changes. Manage Account The Manage Account page allows you to see:
You may also select which payment methods you want to accept and enter all the relevant information. Once you have made any changes necessary, click on the Update button at the bottom of the page to save your updated information. Account History The Account History page allows you to view reports showing your activity over a defined period. Use the drop down menus to specify the date range you want to include in the report, and then click Proceed to run the report. To view all activity, leave blank and click Proceed. Mail Preferences The Mail Preferences page allows you to choose which events you wish to receive email notifications for. Once you have updated your selection, be sure to click the Proceed button to save your choices. How do I report abuse? From time-to-time, you may find that another user is abusing the auction system in some way. The Abuse Report page within the member’s area allows you to send a confidential report to auction administrators bringing abuse issues to their attention. |
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